Terms of service

 

 Return Policy

**1. Right of Return**
- Items can be returned within 14 days from the date of delivery.
- The product must be in the same condition as when received, unused, unwashed, with original tags, and in its original packaging.

**2. Return Process**
- To initiate a return, please contact us via email at info@y-enzo.com or make it by your own through the website

- After confirmation, you will receive instructions on how to return the item. Return shipping costs are the responsibility of the customer, unless otherwise agreed.

3. Exclusions

- Sale or promotional items may not be refundable unless stated otherwise.

**4. Refunds**
- Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund.
- If approved, the refund will be processed automatically to your original payment method within [ 7-14 business days].

**5. Damaged or Defective Products**
- If you received a damaged or defective product, please contact us within 7 days of delivery to initiate a replacement or refund process.

**6. Contact**
For any questions regarding returns, please contact us via email at [insert email] or call us at [insert phone number].